Frequently Asked Questions
Everything you need to know about shopping with INNSLANE.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
INNSLANE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.
Are the products on INNSLANE authentic?
Absolutely. We pride ourselves on sourcing directly from reputable manufacturers and authorized distributors to ensure 100% product authenticity.